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CHANNEL DYNAMICS PRIVACY POLICY

JANUARY 2024

Channel Dynamics LLC (the “Site,” “Platform,” "Firm,” “us,” “we”) respect your privacy and personal information. This privacy policy applies to individuals who have credentials to log in to our proprietary portal at https://portal.channel-dynamics.com/login and experts we have vetted and/or on-boarded. By using our Site you agree to our collection and use of your personal information in accordance with this policy.

 

“Personal Information” refers to those pieces of information about you that, if combined, can reveal your identity. Personal information may include, without limitation: your name, your e-mail address, your company name, your title, your telephone number, and your physical address.

 

BY USING THE FIRM’S SITE OR INTERACTING WITH US ONLINE, YOU ARE AGREEING TO THE TERMS OF THIS PRIVACY POLICY, AS POSTED HERE. 

 

There are four main activities that you should understand that relate to the protection of your personal information:

 

  1. COLLECTION SOURCES

  2. PURPOSE FOR COLLECTION

  3. PROCESS OR USE

  4. TRANSFER OR SHARING

 

  1. SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION

We may collect personal information about you from the following sources:

  • Information you provide: We may obtain your personal information when you provide it to us. For example, if you contact us by email or phone, have a business relationship with us, use any features or resources available on or through our Site, or register to use our Platform or its related Site and services.

  • User: We may collect or obtain your personal information when you apply to become an expert, client or vendor.

  • Data related to our Site: your operating system, IP address, browser type, your browser’s language settings, the dates and times you are connected to our Site, your User name and email, your passwords that are encrypted with a strong hash, and clickstream data.

  • Third party information: We may collect or obtain personal information from third parties such as Stripe or other outside vendors who are associated with our Firm. Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We do not have access to or control over the information practices of these third-party websites and they are not covered by this Privacy Policy. 

  • Information you make public: We may collect or obtain the personal information that you have made publicly available, including via the internet, social media or business networking platforms and profiles.

 

2. PURPOSE FOR COLLECTION 

  • We collect your personal information for the following purposes:

    • To help us determine your potential suitability for participation in our services and Site. 

    • To identify projects that may be within your field of expertise and of interest to you. 

    • To schedule interactions and communications between you and our employees. 

    • To ensure payment for the services you provide or receive. 

    • To manage our relationship with you, which includes: interacting with you proactively and in response to requests from you, and notifying you about material changes to our policies. 

 

3. WHAT PERSONAL INFORMATION DO WE PROCESS or USE?

  • We may Process or Use the following categories of Personal Information:

    • Personal details: given name(s); preferred name; and photograph (if provided).

    • User data:  When you sign up to be an expert, we ask for personal data from you to enable you to participate in various services, including those that allow you to be paid for your services;

    • Professional information: we may collect your professional biography, details of your public business networking profile or online biography, and other profile information pertaining to your professional experience and expertise.

    • Contact details: address; telephone, mobile number; wireless device and email address;

    • Consent records: records of consents, dates and times, means of consent and related information.

    • Payment details: billing address, payment method, payment amount, payment date, bank account number, credit or debit card number and details; invoice records; payment records.

    • Employer details: the name, address, telephone number and email address of experts’ current and former employers, only to the extent relevant.

    • Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media and other platforms.

 

Legal basis for Processing Personal Information

In processing personal information, we may rely on one or more of the following legal bases, depending on the circumstances:

  • Consent:  we may have obtained your prior, express consent to process certain information. 

  • Contractual necessity: processing may be necessary in connection with a contract that you may enter or have entered into with us. 

  • Compliance with applicable law: We may process your personal information if required by court order, subpoena, a law enforcement agency’s request, applicable law or regulation, or where we believe it is necessary to protect the confidentiality and security of our records pertaining to you, to limit our legal liability or to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required or permitted by law. 

  • Vital interests: We may process your personal  information if it is necessary to protect the vital interests of any individual; or

  • Legitimate interest: When we have a legitimate interest in processing your personal information we conduct a balancing test to ensure our processing is lawful and proportionate, and that there is no material likelihood of any adverse impact on your interests, fundamental rights, or freedoms as a result of our processing.

 

  • Purposes for which we may Process and Use your Personal Information

We may process your personal information for the following purposes, subject to applicable law:

  • Communication regarding services: providing services and communicating with you in relation to those services. To send you communications about products, services, offers and other things we think are relevant to you;

  • Communications and IT operations: management of our communications systems; operation of IT security systems; and IT security audits.

  • Financial issues: if you participate in compensated services on the Site, we will process the personal data necessary to complete and audit these transactions.

  • Surveys: engaging with you for the purposes of obtaining your views on our services and your views if requested on other projects.

  • Security: electronic security including login records and access details.

  • Legal proceedings: establishing, exercising and defending legal rights.

  • Legal compliance: detecting and investigating potential breaches of our ethics and compliance policies, applicable laws, rules and regulations.

  • Feedback: to request feedback from users to endeavor to improve our services or to respond to any inquiries, feedback or requests submitted by you via the Site.

  • Clients and Experts: To complete client projects, address questions and inquiries about our clients and experts, to contact our experts and clients in response to a specific inquiry from others.

 

4. TRANSFER OR SHARING OF PERSONAL INFORMATION

 

We may disclose your personal information to other entities, for legitimate business purposes, in accordance with applicable law. In addition, we may disclose your personal information to:

  • you and, where appropriate, your appointed representatives;

  • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;

  • accountants, auditors, lawyers and other outside professional advisors, subject to binding contractual obligations of confidentiality;

  • third party processors (such as payment services providers; survey partners, marketing outreach providers, cloud service providers, etc.), including PayPal and Stripe, located anywhere in the world;

  • law enforcement agencies or courts, to the extent necessary for the establishment, exercise or defense of legal rights;

  • any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties;

  • any relevant party if we believe disclosure is necessary and appropriate to prevent physical, financial, or other harm, injury, or loss;

  • any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and

  • third parties, such as former employers or vendors, for the purpose of verifying your background or to complete administrative tasks.

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